Return & Refund Policy
Last Updated: March 8, 2026
At Psipsistar, customer satisfaction is an important part of every purchase. We understand that there may be occasions when a product is not the right fit or does not meet your expectations. This Return & Refund Policy explains the conditions under which returns are accepted, how refunds are processed, and the steps you should follow if you need assistance after receiving your order.
Our goal is to make the return experience straightforward, transparent, and fair. Please review this policy carefully before requesting a return so that you understand the requirements, timelines, and available resolutions.
Eligibility
Customers may request a return within 30 days from the date their order is delivered. Requests submitted after the return period has expired may not qualify for a refund or other return options.
To help us process your request efficiently, please contact our customer support team before sending any item back. Once your request has been reviewed, you will receive instructions regarding the next steps for returning your purchase.
Submitting a return request within the eligible timeframe helps avoid unnecessary delays and ensures that your request can be evaluated as quickly as possible.
Return Conditions
To qualify for a return, products should be returned in substantially the same condition in which they were received. Items should be clean, free from avoidable damage, and include all original accessories, packaging, tags, and components whenever applicable.
Returned merchandise should not display signs of excessive wear, misuse, alteration, or damage caused after delivery. Items that have been intentionally modified or are no longer suitable for resale may not be eligible for a refund.
Customers are encouraged to package returned products carefully to reduce the risk of damage during return transportation.
|
Requirement |
Details |
|
Return Window |
Within 30 days after delivery |
|
Condition |
Unused or gently handled with original packaging when possible |
|
Authorization |
Please contact customer support before returning an item |
|
Restocking Fee |
No restocking fee |
Non-returnable Items
Although most products may qualify for returns when they satisfy the conditions described above, certain items cannot be accepted for return.
- Items returned after the 30-day return period.
- Products showing significant signs of misuse, abuse, or intentional damage.
- Items missing major components or accessories that were included with the original shipment.
- Products that have been altered, customized, or modified after delivery.
- Items that cannot reasonably be resold because of their condition.
If a returned product does not meet the eligibility requirements, it may be declined or returned to the customer without a refund.
Return Process
We recommend following the steps below to help ensure your return is processed smoothly:
- Contact our customer support team within the 30-day return period.
- Provide your order number and a brief explanation for the return request.
- Wait for return instructions before shipping your item.
- Package the product securely to help prevent damage during transit.
- Send the return according to the provided instructions.
- Once received, your return will move through our inspection process before a refund decision is made.
Following these steps helps reduce processing delays and allows our team to review your return as efficiently as possible.
Inspection
Every returned package is inspected after arrival to verify that it meets the requirements outlined in this policy.
During inspection, we may review the overall condition of the product, verify that all included components have been returned, and confirm that the item corresponds to the original order.
If additional information is required to complete the review, our customer support team may contact you before the return process continues.
Refund Timeline
Once your return has successfully passed inspection and has been approved, your refund will be initiated promptly.
|
Refund Stage |
Estimated Time |
|
Return Inspection |
After returned package is received |
|
Refund Processing |
Up to 10 Business Days |
Processing times are estimates and may vary depending on payment providers or financial institutions.
Refund Method
Approved refunds are issued to the original payment method used when the purchase was completed. This helps ensure secure and accurate processing.
Refund amounts generally include the approved purchase value of eligible returned items. Once the refund has been issued on our side, the time required for the funds to appear in your account depends on your payment provider.
There are no restocking fees deducted from approved refunds.
Late Refunds
If more than 10 business days have passed since your refund was approved and you have not yet received your funds, we recommend first checking with your payment provider or financial institution, as additional posting times may apply.
If you still need assistance after confirming with your payment provider, please contact our support team so we can review the refund status with you.
Damaged Items
If your order arrives damaged during shipment, please notify us as soon as possible after delivery.
To help us evaluate the issue efficiently, include your order number along with clear photographs showing both the damaged product and the shipping package. This documentation helps us determine the most appropriate solution.
Please avoid discarding damaged packaging until your request has been reviewed.
Wrong Items
If you receive an item that differs from the one you ordered, please contact us promptly.
Include your order number, the item received, and photographs whenever possible. Once the issue has been confirmed, we will work with you to arrange an appropriate resolution.
Exchanges
We currently do not provide direct product exchanges.
If you would like a different item, we recommend contacting our customer support team first. Depending on your situation, you may be advised to complete the return process for the original product and place a new order for your preferred item.
This approach helps ensure product availability and allows orders to be processed more efficiently.
Contact Us
If you have any questions regarding returns, refunds, damaged items, or eligibility requirements, our customer support team is ready to assist you.
Email: support@psipsistar.com
We appreciate your confidence in Psipsistar and are committed to making every return request as clear, efficient, and customer-friendly as possible.